Service and Repair Information

Freedom Scientific offers service and repair of its hardware products. It is the only authorized service center in the United States. This page describes service, repair, and warranty information for U.S. customers.

International customers are supported by their local dealer or distributor. Use our Dealer Locator to find the dealer serving your area.

Contacting Freedom Scientific

Please call Freedom Scientific Technical Support at (727) 803-8600, Monday-Friday between 8:30 AM and 7:00 PM ET, for assistance in troubleshooting any problems with your Freedom Scientific hardware product. You may also request help by completing the Technical Support contact form.

If your problem cannot be resolved, the technical support specialist will discuss warranty and repair, return shipping, and payment options.

If it is necessary to return your unit, you will be issued a Return Materials Authorization (RMA) number for tracking purposes. A valid RMA number must be referenced on the outside of the package containing your returned unit. Please also make a note of the RMA number and place it inside the package with your unit. The unit or its accessory will then be exchanged or repaired as per the warranty. (Note: You can also request an RMA number by completing the RMA number request form.)

To check the status of your RMA, call 800-444-4443, and press 4.

Repair Options

Out-of-Warranty Repair

An out-of-warranty repair consists of returning a unit to the manufacturer's original specifications, repairing, or replacing defective parts when necessary, and performing hardware or firmware modifications when required. Out-of-warranty repair pricing does not include the cost of shipping the unit to Freedom Scientific or the return shipping. You will be provided with a repair estimate after an inspection is completed by our repair center.

Please note: Flat-rate repair fees have been discontinued.

Warranty Descriptions

Manufacturer's Warranty

Warranties vary depending on the manufacturer of the product and related components. Please contact the Freedom Scientific for specific warranty information. The warranty does not cover repairs or replacement due to damage from liquid, accidents, fire, negligence, acts of God, or any use not in conformance with that unit's operating instructions provided by the Company. The warranty does not cover any repairs or replacement due to modifications or parts not authorized or supplied by the Company.

Repair Warranty

All Freedom Scientific repairs are covered by warranty for 90 days from the date of the original repair. Batteries are under warranty for 1 year. If the battery fails before that time, we will replace it at no charge to you other than the cost of shipping the unit to us. We will ship it back to you free of charge, and no other repairs will be performed at that time.

Serial numbers must correspond to all Repair Warranty covered repairs. The Repair Warranty does not cover repairs or replacement due to damage from liquid, accidents, fire, negligence, acts of God, or any use not in conformance with that unit's operating instructions provided by the Company. The Repair Warranty does not cover any repairs or replacement due to modifications or parts not authorized or supplied by the Company or if the problem is not the original repair complaint. In the case of Braille cells, the Repair Warranty only covers the cells that were repaired or replaced. For more details on these points, please ask our technical support specialist for assistance.