Privacy Policy

EFFECTIVE DATE: December 26, 2019
The Vispero group of companies ("Vispero," "we," "us," or "our") values your privacy. In this Privacy Policy ("Policy"), we describe how we collect, use, and disclose information that we obtain about visitors to this website, www.vispero.com, and the websites of other U.S.-focused members of the Vispero group of companies (collectively, the "Sites", unless reference is to a particular Site). We also describe the services available through our Sites. These Sites are not directed to European Union persons; if you are a resident of the European Union and are using services made available through our European Union-based companies, please see their privacy policy.

For California residents, please see the section at the end of this Policy entitled "Important Additional Privacy Information for California Residents" ("the California Section"), which discusses the forms of personal information that we collect from California residents not only through the Sites but also in any off-line interactions with such residents, how we use that information, and California residents’ rights with respect the personal information we collect. If any other section in this Policy can be read to conflict with the California Section, then the California Section controls with respect to California residents.

By visiting or using any of our services on the Sites, you agree that your personal information will be handled as described in this Policy. Your use of our Sites, and any dispute over privacy, is subject to this Policy and our Terms of Service and Conditions of Use (collectively the "Terms"), including its applicable limitations on damages and the resolution of disputes. The Terms are incorporated by reference into this Policy.

The Information We Collect About You

We collect information about you directly from you, from other individuals and entities, as well as automatically through your use of our Sites.

Information We Collect Directly From You.

The information that we collect from you depends on how you use our Sites.

Information We Collect Automatically.

We automatically collect the following information about your use of our Sites through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit or use our Site; and the referring URL, or the webpage that led you to our Sites. We may also collect your approximate location through collection of your IP address. Typically, we do not combine this information with other information that we have collected about you, including, other personal information. Please see the section "Cookies and Other Tracking Technologies" below for more information.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

How We Share Your Information

We may share your information, including personal information, as follows:

We also may share information in the following circumstances:

Our Use of Cookies and Other Tracking Technologies

We and entities we engage (to assist us with website analytics, marketing, evaluating the success of our marketing campaigns, and targeted advertising) use cookies and other tracking technologies to track information about your use of our Sites. Typically, we do not combine this information with other personal information we collect from you (and typically neither do our vendors on our behalf).

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Links to Other Websites

Our Sites contain links to other websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those other websites. We are not responsible for the information practices of such other websites.

Security of My Personal Information

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access To My Personal Information

You may modify personal information that you have submitted by logging into your account and updating your profile information or by contacting our customer service department at the phone number in the Contact Us section below. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time. For California residents, see the California Section for specific information about how to access personal information we have collected.

What Choices Do I Have Regarding Promotional Emails?

We may send periodic promotional emails to you. You may opt-out of such promotional communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Sites.

Important Additional Privacy Information for California Residents

Under the California Consumer Privacy Act ("CCPA"), we are required to notify residents about the personal information that we collect about them, whether online or offline, and how we handle their personal information. Under the CCPA, "personal information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. It does not include publicly available data as defined by the CCPA.

Categories of personal information Do we collect? Do we disclose for a business purpose(s) Do we sell?
Name, Contact Information and other Identifiers: Identifiers such as a real name, alias, address, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers. YES YES YES
Customer Records: Paper and electronic customer records containing personal information, such as name, signature, address, telephone number, education, current employment, employment history, bank account number, credit card number, debit card number, or any other financial or payment information. YES YES NO
Purchase History and Tendencies: Information about your purchases with us. We will disclose this to service providers that assist us in tendering products, maintaining our website, and as described above. YES YES NO
Usage Data: Internet or other electronic network activity information, including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement, including access logs and other activity information related to your use of any Vispero Sites, applications or other online services. YES YES YES
Geolocation Data: Precise geographic location information about a particular individual or device. YES YES YES
Audio, Video and other Electronic Data: Audio information, such as call recordings, if you contact our call center. YES YES NO
Professional or employment-related information: We obtain your employer’s name if you interact with us in your business capacity. YES YES NO
Profiles and Inferences: We do not create our own user profiles; we engage advertising providers to assist us in determining relevant advertising. These providers may draw inferences on our behalf using your online interactions with us. We do not obtain this information from the provider. YES YES YES

Request to Delete: You may request that we delete your personal information; please note that exceptions apply to this request.

Request to Know: You may request (up to two times per twelve-month period) and, subject to certain exemptions, to receive a copy of the specific pieces of personal information that we have collected about you (in the past 12 months). You have the right to receive this information (at no cost to you) (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that you could provide to a different entity. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please call 1-800-444-4443, ext. 1191 or email us at privacy@vispero.com.