The FS Support Tool is a utility that collects information about your computer and sends a report to our Technical Support and Software Development teams to help us troubleshoot any issues you may be experiencing while running JAWS, ZoomText, or Fusion in Windows 10 or later. You will typically be asked to run this utility during a technical support session if it is determined that additional details about your system are needed. Some information that is collected includes:
The FS Support Tool is automatically installed with JAWS, ZoomText, or Fusion 2021 and later. You will find it under the Help menu in JAWS, or the Support menu in ZoomText or Fusion. If you are running a version of software prior to 2021 or you are experiencing issues with installation, use the link below to download and install the tool on your system. Once installed, it automatically runs so you can submit a report.